How can we help?

FAQ

Yes, please declutter your home and have your dishes washed (or in the dishwasher) before our arrival.

Our deep cleaning service only includes a quick declutter of the bedroom, so we are not responsible for moving anything else that is lying around the home.

No, but we ask you to be home at the start and finish of the service so our professionals can do a walkthrough with you.

Yes, please secure your pets.

If your pet(s) is friendly, we suggest a soft meeting with the cleaning professional at the start so they know someone new has come into the home. Then please keep them out of the cleaner’s way so we can be as efficient and thorough as possible.

If your pet(s) is NOT friendly, please secure them in a crate, outside, or in a separate room before our arrival to ensure the safety of our cleaners.

We highly encourage tips for our professionals, but they are a courtesy and not a requirement.

Tips can be added at any time before or after your booking through your customer portal, or you can provide a cash tip to your professional cleaner on the day of service.

No, we do not do carpet stain removal. Our professionals are not required to have the necessary materials for carpet stain removal. For this, we recommend contacting your local carpet cleaners.

In the comments section of our booking page, please include a message specifying that this is a gift and include the recipient’s name and contact information. This will allow us to send a confirmation email to the recipient and contact them in case of any delays or need for rescheduling.

Yes, please let the recipient know you have booked a cleaning for them and when they should expect us.

If it’s not in your junk mail, our team might still be working on confirming your booking. Please contact us directly if you have not received one within 24 hours of your booking.

Yes, this will allow you to track upcoming cleanings, make or cancel cleanings, edit payment methods, add tips, and so much more.

Getting started

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Our business address is Somerset County. If we can reach you within one hour, you’re in!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & policies

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Manage your account

Visit our customer page at https://gradeacleaners.launch27.com/login

You can submit a password change request on the customer login page at https://gradeacleaners.launch27.com/login
Log into your account at https://gradeacleaners.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://gradeacleaners.launch27.com/login and update your address on file.
Log into your account at https://gradeacleaners.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Trust & safety

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.